ARAB Engineers, the company which serves different industries including petroleum, agriculture, medical, education and training institutions in both government and private sectors, is taking new strides in achieving customer satisfaction.
“We move towards understanding our clients’ needs to keep their business moving. We aim to satisfy every client by providing them with outstanding customer service, technical support, increased flexibility and greater value – making it simple, reliable and cost-effective.
Our sales engineers are also well-equipped with their technical expertise, not to mention their hands-on experience and trainings which ensure our clients to receive the most effective and professional service,” says the company.
The company, which offers more than 200,000 high quality products, supports all maintenance, repairs, training and operation needs of various industries. Established in 1984, its main warehouse and head office are located in Riyadh. Today it has additional warehouses at strategic locations like Khobar, Jeddah, Qassim and Jubail branch offices.
Arab Engineers supplies premium product range of cables and connectors, control and automation, electronic and electrical consumable, semiconductors, test and measurement, maintenance, safety and security, mechanical tools, medical test equipment, engineering and educational training systems and laboratories. Each product is carefully selected with the highest standards of quality and reliability.
“We extend our support from product selections to after sales support.
Our broad technical knowledge and experience serves as our tool to meet our clients’ specific needs. Arab Engineers is your one stop shop for all the electronic products that you need,” adds the company.
The company claims to be the leader for more than 25 years within the products and services it offers. It is the sole distributor of the multi-awarded RS Components in Saudi Arabia. Trusted by over 1.5 million engineers worldwide, RS is the leading distributor of electrical, electronic, mechanical, health and safety, automation and IT products to over 160 countries worldwide and has operating companies based in over 25 countries in Europe and also operates in the countries of Chile, America and China.
“At Arab Engineers, we are committed to support and assist our customers in order to meet their needs even before they place their orders by giving specifications and some information about the suitability of the product for a particular application,” says the company.
Ordering guidelines:
Choose the right product – whether in print, CD or online catalogue, just search by keyword, product name or manufacturer’s part number. With 99 per cent of products available for dispatch, customers have the assurance that whatever they see in the catalogue is available and waiting to be sent.
Request for a quotation – be it online or through fax, customers can ask for a quotation and confirm their orders. Upon confirmation, their orders are processed right away. Online quotations are saved for 13 months for re-use.
Fast and reliable delivery – with dedicated in-house freight forwarders and global courier partners, Arab Engineers assures you that goods will arrive safely and will be delivered on time. RS Components is an ISO 9002 accredited and conforms to all leading legislations.
The company also organises all export documentations for customers to save their time in shopping around and managing paper works; helping them choose easily and quickly; order using the method that suits them and offering free technical service. Customers, says the company, can count on it to deliver and get their goods quickly or receive their goods when they need them or choose from a range of delivery options.
The company assures of a cost-effective solution which can help businesses save money. “There’s no wasted time, we can send the right products; reduce transaction costs by purchasing all RS products; and give discounts for volume orders,” says the company.
The company also offers online services to help customers choose the right products and see the up-to-date campaigns and information.
