IFS has launched Nexus Black Resolve for Utilities, an AI-powered solution designed to transform field service operations for utilities.

The platform addresses challenges like aging infrastructure, extreme weather, workforce shortages, and rising customer expectations.

Built on IFS Field Service Management, it offers intelligent crew callouts, real-time workforce visibility, AI-guided coordination, and Mutual Aid capabilities for disaster response.

Enhanced mobile tools support field crews with real-time data and equipment insights.

Integrated with IFS’s Asset Lifecycle Management suite, Resolve enables faster restoration, smarter operations, and resilient grid management, positioning IFS as a trusted global partner for utilities.

Kriti Sharma, CEO of IFS Nexus Black, said: "Our approach is simple: Listen closely to our utility customers, innovate quickly where it matters most, and deliver solutions that perform under real-world conditions, and fast. This is AI designed for the workers who restore power in treacherous conditions, who scale transmission poles after disasters, and who keep critical infrastructure running 24/7. When lives are on the line, safe, reliable AI isn’t optional, it’s everything."