AHMAD HUSSEIN, Regional Proposal Coordinator at Endress+Hauser, discusses how his team handles projects like a well-oiled machine but at the same time can quickly adapt to changes

Loading, offloading and pipeline transfer activities have become more and more critical and demanding in terms of reliability and accuracy. Our markets are in a constant state of change – the list of demands is ever increasing. Especially when oil prices fluctuate, the need to eliminate waste and account for every drop of product is increased. Doing ‘more from less’ has become the norm. The delays in loading, offloading and pipeline transfer mean increased demurrage costs for the operator and lower profits and hence are extremely critical to the day to day business.

Due to the criticality of the complete operation, partnering with the right supplier becomes imperative.

The flow metering systems are required to do far more than simply provide an accurate flow rate. To maximise profits for their operations, immediate and reliable product quality and process data are also necessary. Hence, offering flow metering solutions requires a certain level of expertise.

With a network of highly skilled and a large dedicated team of solution experts across the world, Endress+Hauser provides a complete offering right from consultation, shared requirements analysis, commissioning and service during operation to customised solutions and optimisation.

Field Expert SMT 77

"Our team is structured to maintain a high level of client satisfaction throughout the project lifecycle and ensure a seamless transition throughout the various phases. This support starts right from the Feed stage when we are engaged and invited to provide the early project design and drawings preparation.

"Our aim is to enable our clients to overcome the challenges in loading and offloading processes and provide reliable custody transfer loading/unloading solutions and pipeline measuring systems for liquids and gases."

The team performs the required engineering to ensure that the supplied flow metering solutions will not only function as per the project requirements but will also fit into the given footprint, communicate and integrate with the existing plant control system.

In the daily project operations, the team follows stringent guidelines for organisation and management of customer projects for project acquisition and execution stages. This gives our local and international customers and partners undeviating methods, processes and documentation thereby giving them peace of mind and reliable data. The standard processes result in faster achievement of the project objectives, with higher quality and lower cost.

The primary objective is to define a common language and understanding of standardised procedures when handling projects at Endress+Hauser to ensure that we always remain true to our motto of "Doing the same things the same way".

"Our clients also benefit from ONE team across the regions handling the project from start to finish." The Endress+Hauser solution team with a global presence provides the clients with best practice and state of art flow metering solution from acquisition stage till smooth transfer and successful execution of the project. The result is clearly seen through the project journey; from project award, attending the kick-off meeting, project execution, FAT (factory acceptance test), site commissioning, training and project hand over. The project manager is engaged from the project negotiation phase. This allows fast transition in case of project award as the same project manager is appointed to coach the project and handle the contractual agreement with the customer.

The team proactively adapts long-standing practices to take advantage of rapidly advancing technologies and digitalisation to ensure the highest level of safety, efficiency, cost effectiveness and reliability possible in every project that the team handles. With the range of products and technologies Endress+Hauser has to offer, proactive approach to finding the best solution becomes a routine for the solutions team.

For example, Endress+Hauser offers Coriolis flow meters (considered the heart of the flow metering solution) with different models (F/X/Q) that has a long-standing reputation as a highly accurate sensor. Immune to fluctuating and harsh environments, it is suited for the broadest range of applications. With its compact transmitter offers high flexibility in terms of operation and system integration: access from one side, remote display and improved connectivity options.

Heartbeat technology allows permanent process and device diagnostics, documented verification without process interruption and information for predictive maintenance which increases plant availability and reduces the down time.

Field Xpert SMT70/77 tablet PC for device configuration (you can configure any field device via fieldbus protocols and Endress+Hauser service protocols) enables mobile plant asset management. This tablet PC is designed as a complete solution and is an easy-to-use, touch-enabled tool which can be used to manage field instruments during their entire life cycle. It provides extensive, pre-installed driver libraries as well as to information and documentation during the entire life cycle of the device.

With a combination of a strong solutions team, innovative products and technologies, the team is enabled to support the customer at every stage including after sales support which has been a crucial differentiator in solution projects.