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Arabian Services Group (ASG) is a leading group in Saudi Arabia offering end-to-end design, development, construction, operation and maintenance and catering solutions to clients in the kingdom as well as the Middle East.
The group includes five companies, Xenel Maintenance Limited, Saudi Services and Operating Company, Al Karam Al Arabi and Resource Sciences Arabia Limited.
Each arm of the group works together seamlessly to provide technical excellence and world-class service to a diverse clientele.
Truly a one-stop shop, ASG combines state-of-the-art technology and the experience of highly qualified staff to offer complete service solutions.
Established in 1981, Al Karam Al Arabi is the catering wing of ASG offering professional, high quality services and solutions
Al Karam Al Arabi is the first in the region to commence industrial catering services.
It currently operates in Saudi Arabia, Kuwait, Qatar, Iraq, Oman, UAE and Bahrain.
It aims to expand into Iran, Yemen, Libya and Afghanistan in 2005-2006 under a three-year marketing plan.
Al Karam Al Arabi, an ISO 9001 company, is targeting a growth of 30 per cent this year.
Its main clients are in the following sectors: oil and gas, petrochemical, heavy industries, services, complexes, camp management, leisure business, construction and engineering.
It already holds a market share of 83 per cent in the oil drilling and is targeting new oil and gas segments under oil centres and offshore stations.
The management implements a refined HR recognition and development programme, one of the areas of Al Karam that makes the choice of service devotion, detailed care and attention to its clients.
In May 2005, managing director Aamer Ali Reza distributed valuable awards to 365 long-serving staff in the GCC.
"Since our total emphasis is on 'service', our prime pyramid is our motivated and experienced staff, just ready to meet the service in any environment and wherever the services of Al Karam Al Arabi is called upon," said a top official.
Al Karam Al Arabi is committed to providing personalised services to health institutions, military installations, schools, universities, camps, on-shore/off-shore oilrigs, private or special residential communities, and the ongoing fulfillment of commitment to its multinational clients in the Arabian countries.
"Our quality assurance measuring plan, our in-house and international comprehensive training programmes, and the total understanding keeps our staff one step ahead new service technology recognition," said the official.
"Reliably speaking, we follow the detailed requirements of our customer in cities, deserts, on ground or on water to bring our trays of comfort and reliance with the latest equipment and modern facilities to ensure highest quality service," he said.
Al Karam Kuwait office was established early 1991.
The commercial registration authorises Al Karam Al Arabi to undertake and perform all types of catering services, as well as all the other broad activities related to the food industry: such as consultancy, food stuff supply, management of restaurants and other food outlets.
Al Karam Al Arabi’s area of specialisation is in the provision of catering (institutional catering, restaurant catering, parties and functions etc) and support services (laundry services, housekeeping services, janitorial services, manpower support services) for schools, hospitals, camps, oil and gas industry, military installations, communities, and industrial plants.
Karam is also a reliable supplier of manpower. It owns and operates a multi-purpose auditorium and a chain of restaurants in Saudi Arabia
Affiliations and Associations
Al Karam Al Arabi is a limited liability company, totally owned by Xenel Industries Ltd.
Following are the most important members of Xenel Group and affiliates of Karam.
Arabian Services Group (ASG)
ASG is involved in Project Management and Design, Engeneering, Property Management, Maintenance, Re-furbishing / remodeling, IT solutions and other side activities.
Saudi Services and Operating Company (SSOC)
Operations, Maintenance and Management Services of Electrical / Mechanical Facilities, Airports, Air Bases and City Cleaning.
Xenel Maintenance Ltd. (XML)
Operations and Maintenance Services of Electrical/Mechanical Systems, Cleaning and Civil Works of Buildings, Facilities and Camps; Electronic Equipment and Systems Maintenance.
Additionally, Al Karam Al Arabi is closely affiliated with the following companies which are wholly owned or closely associated with the Xenel Group.
Saudi Cables
All types of cables for all types of uses.
SAFRA Chemicals
Reliable manufacturers and suppliers for construction chemicals.
Maghrabi Hospitals
Over 20 hospitals kingdomwide, offering ophtalmology, dental, ENT out-patient clinics and surgeries.
American Medical International Saudi Arabia (AMISAL)
Hospital Operation and Management
Arabian Bulk Trade, Ltd. (ABT)
Trading, Shipping, Transportation and Road Distribution of all Bulk Commodities
Resource Sciences Arabia Ltd (RSAL)
Supplemental Manpower, Construction Management, and Operation and Maintenance of Facilities
Saudi Drilling Company Ltd (SDC)
Oil Well Drilling and Work Over, Offshore and Onshore.
Xenel Systems, Ltd
Turnkey Systems Management and Implementation of Electronic Communication and Training.
Manpower Resources
Al Karam Al Arabi's manpower resources reflect a mixture of nationalities in order to meet the customers' various requirements.
• Al Karam Al Arabi management team
The members of Al Karam Al Arabi's management team enjoy many years of field operations and management experience in its core competency.
The team members are coming from different backgrounds: Saudi Arabia, the Middle East, the US, Canada, United Kingdom, and other Gulf states.
• Support staff
The staff of Al Karam Al Arabi comes from the Middle East, India, Pakistan, Philippines, Sri Lanka, Bangladesh, Thailand and other countries.
Qualified support staff members follow expertise and operating procedures complying to highest level of quality measures such as ISO and the undergoing process of HACCP quality certification in each field.
The consolidated HR system at Al Karam Al Arabi enforces rigorous screening and hiring procedures.
Management and supervision
The training programme of Al Karam Al Arabi professionally enhances operation and customer satisfaction.
"Constant chained presence and customer care guidelines at all of our operational sites ensure our timely mannered service," said a spokesperson.
"The strength of our supervisory procedures ensures service excellence to clients."
Menu and dietary planning implementation, dazzling rich food, material and equipment from around the globe, comprehensive storeroom controls, top of the line service equipment, hygiene and sanitation are key features of the Al Karam Al Arabi operational procedures.
Al Karam has a long-standing reputation in providing hospitality services to clients in oil, gas, construction, engineering and services sectors.