Al Alamiah has dedicated its highest calibre and most professional staff to successfully handle the Saudi Aramco account for the last two Desktop supply agreements since May 1996.

Al Alamiah will continue to enhance and strengthen its structure to further support Saudi Aramco's continuing demand for efficient after sales service.

Al Alamiah is one of the few Saudi Aramco selected vendors to have achieved a 98 per cent success rate for closing Trouble Tickets, and for responding to other support and service needs within the specified 24/48 hours response time according on major/non-major areas.

Al Alamiah's accumulated experience in extending service and support to Saudi Aramco's remote and offshore users under the current agreement, has equipped its support team with the confidence and expertise to deal quickly and efficiently with all aspects and issues that these users experience

In addition to providing the standard products and support services as specified by Saudi Aramco in the bid request, Al Alamiah's wealth of experience in networking solutions, and its user training facilities which are geographically spread throughout Saudi Arabia, are available to Saudi Aramco.